Delivery Of Your Products
All our products are made to order. Each product requires a two day curing treatment prior to packaging and dispatch. This step is important to the quality and successful application of your chosen item. Please contact us on 1300BOSCOB (1300 267 262) for any dispatch or tracking enquiry.
Pack & Send Delivery Option
“Pack & Send” is our standard service. Your order is produced and dispatched within 6 to 10 working days from the date your payment is received.
Jump Queue & Rapid Pack Delivery Option
Should your order be urgent you can upgrade the service by selecting Jump Queue & Rapid Pack at checkout.
Jump Queue & Rapid Pack is a premium service. Your order is prioritised and moved to the front of the production queue and then dispatched using an express service within 2 to 3 days from the date your payment is received. Please note this service is charged in addition to the Pack & Send service.
For example: Pack & Send $7.50 + Jump Queue & Rapid Pack $15.00 = $22.50 total delivery charge.
Free delivery is calculated automatically by the website calculator as you shop.
You will qualify for free delivery upon meeting one of the following criteria;
Any order of any label products with a delivery address in Australia. Please note if labels are part of an order the standard delivery fees apply.
Any orders with a delivery address in Australia where the purchase exceeds $100. Please note GST is not deemed part of your purchase, nor are delivery fees.
Any orders with a delivery address outside Australia where the purchase exceeds $500. Please note delivery fees are not deemed part of your purchase.
For example: Purchase price – GST – cost of delivery = $100 or more. You qualify for free delivery.
Free delivery only applies to the Pack and Send service. By upgrading to “Jump Queue & Rapid Pack” you will receive the premium service. As such ONLY the “Jump Queue & Rapid Pack” charge will apply.
For example: Free Delivery $0.00 + Jump Queue & Rapid Pack $15.00 = $15.00 total delivery charge.
Delivery Charges and Terms
A flat fee of $7.50 applies to all Australia wide orders $99.99 or under.
Australian orders over $100 receive free standard delivery.
Australian label orders receive free standard delivery.
A flat fee of $25.00 applies to all International orders $200 or under.
A flat fee of $47.00 applies to all International orders to the value $201 to $499.
International orders with a value over $500 receive free standard delivery.
Jump Queue & Rapid Pack
A flat fee of 15.00 is added to your delivery fees.
The Jump Queue & Rapid Pack service is available as an upgrade to any delivery offer (international or Australian). The charge for Jump the Queue & Rapid Pack is billed in addition to any other delivery fees.
Please Note: All prices quoted are inclusive of GST, and are billed in Australian dollars. If you are ordering internationally the GST is removed during the checkout process. Our prices DO NOT include relevant overseas duties and other custom charges you may incur. To comply with Australian export regulation we are required to declare the exact value of all items ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as “gift” even if the order is placed with the intention of sending as a gift.
Estimated Delivery Times
These delivery timelines are guidelines only and based on reasonable expectations and experience. The timelines do not include the manufacture and packaging timeframe and are listing only the estimated delivery time from point of dispatch. We will not be liable for any loss or damage (including but not limited to consequential loss) resulting from a failure to deliver in accordance with these delivery timelines.
Pack and Send within Australia - From point of dispatch, depending on your destination we estimate 2 to 7 business days.
Pack and Send international - From point of dispatch, depending on your destination we estimate 7 to 14 business days.
Jump Queue & Rapid Pack within Australia - From point of dispatch, depending on your destination we estimate 1 to 2 business days.
Jump Queue & Rapid Pack international - From point of dispatch, depending on your destination we estimate 3 to 7 business days.
Receiving Your Delivery
Your products are delivered to the delivery address indicated on your order confirmation. If no one is available to take delivery of your products, the carrier will leave a card with the relevant details so you can pick-up your product from their depot.
We will use all reasonable efforts to deliver your products to you within the estimated delivery times indicated above. Should you experience otherwise and wish to confirm the status of your order, please contact us on 1300 BOSCOB (1300 267 262).
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will arrange for the delivery of your order with the time specified. Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the delivery company to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.