Non personalised orders:
BoscoBear guarantee is simple. We want you to love what you have ordered.
If you are not completely satisfied with any of our products, we will be happy to either replace the item or refund your money if the product is returned unused or unopened within 14 days of receiving your order. No hassle.
For personalised and custom products:
For products that have been personalised are customised we ask that you choose carefully and check all details. These are products that cannot be returned or exchanged if you change your mind. We only accept returns for personalised and custom orders because the goods are faulty or not as ordered.
This policy supersedes all other return and exchange policies of BoscoBear and the Interiorinstyle group.
Return details:
Please clearly mark and send to:
BoscoBear
PO Box 7042, Alexandria, NSW Australia 2015
Customer Service Australia: 1300 BOSCOB (1300 267 262)
Customer Service International: +612 9700 8613
Web, phone and fax ordered refunds:
For a refund please include the shipping document you received with your parcel and indicate the reason for return. Goods must be returned at buyers cost, within 14 days of receipt of the goods in original packaging. However for Christmas gifts the return period is extended to 28 days from 25 December. We will credit your original method of payment, excluding postage.
Shop refunds:
If purchased through a retail store you will need to refer to the store refund policy. |