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General

How can I get a sample?

Like to test our wall stickers, kids name labels or a swatch of material prior to buying? Not a problem! Please complete our send me a sample form on the contact page and we will send you your selected sample to you.

Prefer to organise over the phone? Call us on 1300 BOSCOB (1300 267 262) and one of our team will organise this for you.

What materials are the kids name labels made from?

What materials are the Kids Name Labels made from?

Quality vinyl , a superior printing process and rounded corners, provide you with long lasting, durable stick-on labels.

BoscoBear vinyl name labels are designed with slightly rounded corners so that they are easy to apply. Rounded corners rather than sharp corners, reduces the likelihood of moisture seeping between the surface and the adhesive vinyl.  BoscoBear name labels are produced on the best quality permanent vinyl. Printing involves a six colour process that keeps the labels fresh and bright for longer. 

BoscoBear stick-on labels are printed in-house by the BoscoBear production team using BoscoBear designs and rigorous quality control. BoscoBear products display the Australian Made symbol. Purchase with confidence!


Group Buying Offers

How many labels in a pack?

Our name labels packs have differing sizes and amounts. On average all packs have over 90 labels (25 in clothing).

My code is not working?

Please make sure you use the VOUCHER code located in the information sent to you by the group buying site.  Please note: Only 1 voucher can be used at a time.

How long will my order take?

Please allow up to 6 weeks from when you placed the order on the BoscoBear website.  We will try out best to delier quicker, but cannot guarantee this.

When can I use the offer?

Please carefully read the terms and conditions supplied with the offer by the group buying site.  Start dates vary depending on the offer.


Delivery Queries

How long will my order take?

Delivery of standard orders:

All our products are made to order and each product requires a few days curing treatment prior to packaging and dispatch. This step is important to the quality of your product and/or successful application of your chosen item. As such, BoscoBears from making your order to completion our standard dispatch is within 6 10 working days of your payment being received.

Delivery of promotional orders (kids name labels):

At times BoscoBear partners with third parties to offer great deals and specials. These tend to be exceptionally popular and as such have a delivery window of up to 28 working days from the receipt of your payment.

Should your order be urgent you can upgrade the service by selecting rapid pack at our checkout for an additional $15

Upgrading your order to our rapid pack service:

Rapid pack is a premium service.  Your order is prioritised and moved to the front of the production queue and then dispatched within 2 to 3 days from the date your payment is received.  Please note this service is charged in addition to the standard service and available to Australian and international orders.

How much is shipping?

BoscoBear has FREE shipping on all Australian orders for kids name labels and orders over $100. For orders under $99, we ship to you at one flat fee of $7.50 (including GST).

International orders over $200 also enjoy FREE shipping. Orders under, a flat fee of $25 AUD worldwide.

Need it quick? Enlist our rapid pack service for an extra $15 and our team will dispatch your order within 2 3 working days. This service is also available to international orders.


Returns Queries

How do I return my item?

Non personalised orders:

BoscoBear guarantee is simple. We want you to love what you have ordered.

If you are not completely satisfied with any of our products, we will be happy to either replace the item or refund your money if the product is returned unused or unopened within 14 days of receiving your order. No hassle.

For personalised and custom products:

For products that have been personalised are customised we ask that you choose carefully and check all details. These are products that cannot be returned or exchanged if you change your mind. We only accept returns for personalised and custom orders because the goods are faulty or not as ordered.

This policy supersedes all other return and exchange policies of BoscoBear and the Interiorinstyle group.

Return details:

Please clearly mark and send to:

BoscoBear

PO Box 7042, Alexandria, NSW Australia 2015

Customer Service Australia: 1300 BOSCOB (1300 267 262)

Customer Service International: +612 9700 8613  

Web, phone and fax ordered refunds:

For a refund please include the shipping document you received with your parcel and indicate the reason for return. Goods must be returned at buyers cost, within 14 days of receipt of the goods in original packaging. However for Christmas gifts the return period is extended to 28 days from 25 December. We will credit your original method of payment, excluding postage.

Shop refunds:

If purchased through a retail store you will need to refer to the store refund policy.