Customer Care

Delivery Of Your Products

Product Supply

Many of our products are made to order. Each custom product requires a two day curing treatment prior to packaging and dispatch. This step is important to the quality and successful application of your chosen item. Please contact us on 1300BOSCOB (1300 267 262) for any dispatch or tracking enquiry.

Free Shipping is our standard service for all orders Australia wide.
Express Delivery is a flat $15.00 for all orders Australia wide.
Jump the Queue with Express Delivery is a flat $25.00 for all orders Australia wide.
Overseas Shipping is a flat $35.00 for all orders outside Australia.

Australia Wide Delivery

Free Shipping is our standard service. Your order is produced and dispatched within 6 to 10 working days from the date your payment is received. Your order is posted via Australia Post please allow an additional 3 to 6 work days for their delivery service. Free Shipping is a FREE delivery option for all orders Australia wide.

Express Delivery. Your order is produced and dispatched within 6 to 10 working days from the date your payment is received. Your order is posted via Australia Post Over Night or Express Post. Please allow an additional 1 to 2 work days for their delivery service. Express Delivery is a flat $15.00 for all orders Australia wide.

Jump the Queue with Express Delivery. Should your order be urgent you can upgrade the service by selecting ‘Jump the Queue with Express Delivery’ at the checkout. This is a premium service. Your order is prioritised and moved to the front of the production queue and then dispatched within 2 to 3 days from the date your payment is received. Your order is posted via Australia Post Over Night or Express Post. Please allow an additional 1 to 2 work days for their delivery service. Express Delivery is a flat $25.00 for all orders Australia wide.

International Delivery

Overseas Shipping. Your order is produced and dispatched within 6 to 10 working days from the date your payment is received. Your order is posted via Australia Post Economy Air. Please allow an additional 10 + work days for their delivery service. Overseas Shipping is a flat $35.00 for all orders outside Australia.

If you are ordering internationally the GST is removed during the checkout process. Our prices DO NOT include relevant overseas duties and other custom charges you may incur. To comply with Australian export regulation we are required to declare the exact value of all items ordered and to mark them as dutiable merchandise. We are also prohibited by law from marking the order as gift even if the order is placed with the intention of sending as a gift.

Receiving Your Delivery

Your products are delivered to the delivery address indicated on your order confirmation. If no one is available to take delivery of your products, the carrier will leave a card with the relevant details so you can pick-up your product from their depot.

We will use all reasonable efforts to deliver your products to you within the estimated delivery times indicated above. Should you experience otherwise and wish to confirm the status of your order, please contact us on 1300 BOSCOB (1300 267 262).

Fine Print

It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.

We will arrange for the delivery of your order with the time specified. Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform us if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the delivery company to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.