Customer Care

Pop Out and Short Description Instructions/Information
  • Coupon Code

    If you have a coupon code OR a Fundraiser Crusader code, please enter it in here. When you hit the apply button, the coupon discount will be applied to your product purchases.

    If you are entering a Fundraiser Crusader code, your discount will be applied AND your sale will be attributed to your group's fundraising efforts. Only one code per order. Please refer to our FAQ's or T&C's for further information

  • Delivery Charges and Terms – short description

    Australia Wide

    Australian label orders receive free standard delivery.

    Australian orders over $100 receive free standard delivery.

    A flat fee of $10 applies to all Australia wide orders $99.99 or under. 

    International Orders

    A flat fee of $35.00 applies to all International orders $200 or under.  

    A flat fee of $57.00 applies to all International orders to the value $201 to $499. 

    International orders with a value over $500 receive free standard delivery.

    For additional details on delivery, see Shipping & Delivery in our customer care section of this website.

    Jump Queue & Rapid Pack

    A flat fee of 15.00 is added to your delivery fees.
    The Jump Queue & Rapid Pack service is available as an upgrade to any delivery offer (international or Australian).   The charge for Jump the Queue & Rapid Pack is billed in addition to any other delivery fees.

    Please Note:  All prices quoted are inclusive of GST, and are billed in Australian dollars. If you are ordering internationally the GST is removed during the checkout process.  Our prices DO NOT include relevant overseas duties and other custom charges you may incur.  To comply with Australian export regulation we are required to declare the exact value of all items ordered and to mark them as dutiable merchandise. We are also prohibited by law from marking the order as gift even if the order is placed with the intention of sending as a gift.